Free Shipping | 30 Days Returns
Shipping policy
Once your order is placed and payment is successfully processed, our team will process and ship your items within 1-3 business days, excluding weekends and public holidays. Please note that the shipping timeframe mentioned is an estimate and may vary depending on factors such as order volume, customs clearance, and unforeseen circumstances. However, we will make every effort to ensure timely delivery.
Shipping Methods and Carriers
- We work with reliable shipping carriers to ensure that your order reaches you in the best possible condition.
- The choice of the shipping carrier may vary depending on your location and the shipping option you select during checkout.
Estimated Delivery Time
We currently ship to the following countries with the following estimated delivery times:
- United Kingdom: 5-7 business days
- United States: 7-12 business days
- Australia: 8-12 business days
- Spain: 5-7 business days
- France: 6-9 business days
- Netherlands: 5-7 business days
- Belgium: 5-7 business days
- Portugal: 8-12 business days
We fulfill orders within 1-3 business days before shipping. After your order is shipped from one of our global warehouses, you’ll receive a tracking code via email.
Please note that these are approximate delivery times and may vary depending on factors beyond our control, such as customs procedures and local postal services.
Order Tracking
- To ensure transparency and keep you informed about the status of your order, we provide order tracking services. Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track your package on our website or through the designated shipping carrier’s website.
Customs and Duties
- Please be aware that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the customer, and Twilight Glow Store has no control over them.
- We recommend contacting your local customs office or checking the regulations of your country to understand any additional costs or requirements before placing your order.
Incomplete or Incorrect Addresses
- It is the customer’s responsibility to provide accurate and complete shipping information when placing an order. Please double-check your shipping address to ensure timely and successful delivery.
- If you realize that you have provided an incorrect or incomplete address, please contact our customer support team at support@comfystride.store immediately. We will make every effort to update the address if your order has not been shipped yet. However, if the order has already been shipped, we cannot be held responsible for any delivery issues arising from the incorrect address provided.
Lost or Delayed Shipments
- While we strive to provide a smooth and hassle-free shipping experience, there may be rare instances where packages are lost or delayed in transit. If you believe your package is lost or significantly delayed, please contact our customer support team, and we will investigate the matter promptly. We will work with you to resolve the issue and ensure your satisfaction.
Contact Information
- For any inquiries or assistance regarding your order or shipping, please feel free to reach out to our customer support team at support@comfystride.store. We are here to help and will respond to your query as soon as possible.