FAQ

What countries do you ship to, and how long does shipping take?

We currently ship to the following countries with the following estimated delivery times:

  • United Kingdom: 5-7 business days
  • United States: 7-12 business days
  • Australia: 8-12 business days
  • Spain: 5-7 business days
  • France: 6-9 business days
  • Netherlands: 5-7 business days
  • Belgium: 5-7 business days
  • Portugal: 8-12 business days

We fulfill orders within 1-3 business days before shipping. After your order is shipped from one of our global warehouses, you’ll receive a tracking code via email. Please note that these are approximate delivery times and may vary depending on factors beyond our control, such as customs procedures and local postal services. Please note that these are estimated times and may vary based on the destination.

How do I receive customer support?

For customer support, you can reach us via email at support@comfystride.com or by filling out the contact form on our website.

What should I do if my tracking number is not working?

If you encounter issues with your tracking number, please keep in mind that it may take 2-4 days for the tracking number to appear in the shipping carrier’s system. If you still experience problems after a few days, we recommend reaching out to the shipping carrier for further assistance.

How can I get assistance with a delayed order?

If your order is delayed and hasn’t arrived after 15 business days, please get in touch with our team. We are here to assist you and provide necessary support.

Which payment methods do you accept?

We accept three payment methods for your purchase:

  • PayPal: You can securely complete your purchase using PayPal.
  • Visa/Master Card: You can also pay with Visa or MasterCard through PayPal, even if you do not have a PayPal account.
  • Google Pay: You can conveniently make your purchase using Google Pay, ensuring a seamless and secure transaction experience.

How is my personal information secured during checkout?

Your personal information is highly secure during the checkout process. We prioritize the highest industry standards to safeguard your data. When you make a purchase, your credit card information is encrypted using secure socket layer (SSL) technology, which is widely recognized for its role in secure online transactions. It’s important to note that we do not store your credit card information after the transaction is completed, ensuring an extra layer of protection for your data.

Do you ship to my country?

Yes, we ship internationally to most countries around the world. To confirm if we ship to your specific country, please proceed to checkout or contact our customer support team for further assistance.

Will my items come in one package?

Typically, we strive to package all items from a single order together. However, depending on availability and logistics, there may be instances where items are shipped separately. Rest assured, you will receive all items from your order, even if they arrive in multiple packages. If you have any concerns about your order, please don’t hesitate to contact our customer support team for assistance.